Refund policy

We want you to love what you take home. If something isn't quite right, here's how it works.

Exchanges & store credit - Unworn, unwashed items in their original packaging may be exchanged or returned for store credit within 14 days of purchase, with proof of purchase. Store credit is issued as a Josie & Jean gift card and can be used in-store or online.

Refunds - Our standard remedy is an exchange or store credit. Refunds to the original payment method are at our discretion and are not offered on change-of-mind purchases.

For hygiene reasons, we cannot accept returns or exchanges on opened skincare, dummies, teethers, or any personal-care or feeding items once unsealed - unless faulty.

Faulty items - If something arrives faulty or develops a fault, please contact us at hello@josieandjean.co.za and we'll put it right, in line with the Consumer Protection Act.

Sale items - Reduced items are final sale unless faulty.

How to start - Email hello@josieandjean.co.za or pop into the boutique with your item and proof of purchase, and we'll sort it out for you.